Move-in Guide - Sparrow

Move-in guide

Everything you need to know to move in

Moving into a new home is exciting and we want to thank you for your interest in a Sparrow home. A tremendous amount of care has gone into the preparation of your future home. From our field teams to our leasing and property management teams, we are committed to providing you with a positive and seamless living experience. Below you’ll find our general move-in overview, additionally, you can download the complete move-in guidelines via the link to the right.

Overview of move-in guidelines

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Community Amenities

Many Sparrow homes are located in communities and Home Owner Associations (HOA) that often offer fabulous amenities such as community pools, parks, playgrounds, walking trails, etc. Sparrow maintains the payment of the HOA fees so that you can enjoy the benefits of living in an HOA community. If your home is located in a community with an HOA, you are responsible for compliance with the Covenants, Conditions & Restrictions (CC&Rs) that govern the community. In order to take advantage of these amenities, you will need to self-register with the HOA and pay any required amenity access fees to be granted access devices (e.g., keycard or pass). Please note that reimbursement for any additional monies paid over $50.00 will be credited to your ledger upon submitting proof of payment to your Property Manager.

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Your Sparrow home is a SmartHome! That means your home is equipped with a video doorbell, front door smart lock, alloy hub and smart thermostat. This allows you to manage the security and comfort of your home from your mobile device while reducing heating and cooling energy costs by up to 15% per year.

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Renters Insurance

At Sparrow, we require you to obtain and maintain personal liability insurance (“Renter’s Insurance”) of at least $100,000 per occurrence. This insurance can help pay for some out-of-pocket expenses associated with damage or injury to others should you be held responsible. Prior to the start of your lease, you will need to pay for and provide a copy of the policy and/or proof thereof.

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We want to make paying and managing your utilities as seamless as possible. We are here to help! We activate utilities (electric, water, sewer, gas and trash) and pay all of the required utility deposits so you don’t have to be out-of-pocket for these costs when you start your Sparrow lease. (North Carolina residents excluded)

Download the complete online rental payment guidelines for more information on how to pay rent.

Download PDF

Rent a home that’s perfect for you

It’s waiting for you—the home you’re looking for, in the neighborhood you want to live.

Maintenance Requests

Raleigh, Phoenix
& Jacksonville

If you live in Raleigh, Phoenix, or Jacksonville, download the One Maintenance app from SMS Assist for all maintenance related requests.

Download the App

All other markets

Please click the link below to continue on to the resident portal for all maintenance related requests.

Resident Portal