Maintenance Responsibilities - Sparrow

Maintenance responsibilities

Keeping a safe, clean and secure home

One of the biggest advantages of living in a Sparrow home is avoiding the headaches and expense of maintaining systems. While you still must keep up your living space, you don’t need to worry about appliances or structural repairs in a Sparrow home. We make it easy for everyone.

Maintenance Requests:

With Sparrow, you can easily submit a maintenance request by app, portal, or phone, 24/7. Learn more about how to submit a maintenance request with Sparrow.

General maintenance responsibilities

At Sparrow, we take our maintenance responsibilities seriously. We respond quickly to any issue and address it thoroughly. Residents have maintenance responsibilities too. Together, we can keep your home safe, clean and secure. Here is a list of Sparrow and resident responsibilities:

  • Sparrow’s responsibilities
  • Resident’s responsibilities
  • Air conditioning unit and furnace
  • General appliances (failure)
  • Garbage disposal (failure)
  • Water heater
  • Major drain blockages (unless resident caused)
  • Fences and roofs
  • Structural components
  • Exterior paint and garage door
  • Change air filters
  • General appliances (routine maintenance)
  • Garbage disposal (routine maintenance)
  • Pest control
  • Yard maintenance including replacement of sprinkler heads
  • Toilet and drain clogs
  • Replace light bulbs and batteries
  • Maintain home in clean, safe and sanitary condition
  • Minor and incidental home repairs
  • Built-in amenities including home alarm or camera(s), misters, grills, etc.

Resident landscaping responsibilities

Sparrow residents take as much pride in the appearance of their homes as we do. This means they maintain the exterior to the best of their ability, in keeping with the terms of their lease. These are the simple landscaping responsibilities of a Sparrow resident:

  • Keep yard free of weeds, particularly hardscape areas
  • Mow lawn regularly
  • Water plants and lawn as needed
  • Trim hedges and shrubs
  • Rake leave and other debris
  • Remove pet waste

Resident HOA responsibilities

Many Sparrow homes are located in planned communities that are governed by Homeowner’s Associations (HOAs). Sparrow pays HOA fees and dues that allow our residents to access community amenities such as pools, parks, tennis courts and other features.

HOAs have specific requirements and restrictions that must be followed by our residents, including Covenants, Conditions and Restrictions that regulate certain aspects of living in a planned community. Your Lease Agreement will identify these restrictions, if applicable.

  • Maintain landscaping, plants, and trees including keeping the yard free of weeds
  • Keep trash containers on the street no earlier than the night before trash pick up and store them out of sight no later than the night of trash collection
  • Store trash containers in garages or behind fences out of sight of neighbors
  • Do not park vehicles on the street as many HOAs and cities have ordinances prohibiting street parking
  • Park vehicles in the driveway or garage
  • Keep driveways free of oil stains

Additionally, some HOAs require approval of leases prior to residents’ occupancy. Sparrow works quickly to supply these HOAs with any needed information, but residents should be aware that, in some cases, the HOA may require separate lease applications and/or screening.

Have questions
or need help?

Maintenance Requests

Raleigh, Phoenix
& Jacksonville

If you live in Raleigh, Phoenix, or Jacksonville, download the One Maintenance app from SMS Assist for all maintenance related requests.

Download the App

All other markets

Please click the link below to continue on to the resident portal for all maintenance related requests.

Resident Portal