24/7 Easy Maintenance Requests
Get the One Maintenance app from SMS Assist.
At Sparrow, we want to deliver a happy, hassle-free lifestyle. When service needs arise, the One Maintenance app from SMS Assist is the faster, easier way to request service, schedule your appointment, and track the technician on the day of your appointment.
Why wait? Get the app today.
One Maintenance App. Many benefits.
- The app helps you identify your maintenance need quickly – then submit your service request in a flash.
- Upload pictures or videos to help eliminate return trips & get the right fix, fast.
- Tracking, scheduling, & reminder notifications all in the palm of your hand.
Prefer to use a portal or on desktop?
Click below to access your maintenance portal.
SMS Assist 24/7 Support Line:
Service visits at your fingertips
It’s easy to get started. Download the app & complete registration using the email sent to you by SMS Assist.
With the One Maintenance app, you can view your submitted requests & appointments, reschedule a visit, and follow the status of your request with up-to-the-minute notifications.
Maintenance App FAQ
- What are my login credentials?
A registration link will be emailed to the address we have on your resident file. Didn’t receive the registration link? Reach out to your Property Manager or email CustomerService@SparrowNow.com.
- Who do I contact if there are issues with the app?
If you have trouble downloading or using the app, please reach out to SMS Assist at 1.800.793.5043
- Can I use the One Maintenance app to make a rent payment?
No, you can not make rent payments on the One Maintenance app. Rent payments will continue to be made through your Resident Portal.