Maintenance Requests - Sparrow

Maintenance Requests

24/7 Easy Maintenance Requests

Get the One Maintenance app from SMS Assist.

At Sparrow, we want to deliver a happy, hassle-free lifestyle. When service needs arise, the One Maintenance app from SMS Assist is the faster, easier way to request service, schedule your appointment, and track the technician on the day of your appointment.

Why wait? Get the app today.

Get It On The App Store Get It On Google Play



One Maintenance App. Many benefits.

  • The app helps you identify your maintenance need quickly – then submit your service request in a flash.
  • Upload pictures or videos to help eliminate return trips & get the right fix, fast.
  • Tracking, scheduling, & reminder notifications all in the palm of your hand.



Prefer to use a portal or on desktop?

Click below to access your maintenance portal.

Maintenance Portal

SMS Assist 24/7 Support Line:


Service visits at your fingertips

It’s easy to get started. Download the app & complete registration using the email sent to you by SMS Assist.

Step-by-step tracking

With the One Maintenance app, you can view your submitted requests & appointments, reschedule a visit, and follow the status of your request with up-to-the-minute notifications.

Maintenance App FAQ

What are my login credentials?

A registration link will be emailed to the address we have on your resident file. Didn’t receive the registration link? Reach out to your Property Manager or email

Who do I contact if there are issues with the app?

If you have trouble downloading or using the app, please reach out to SMS Assist at 1.800.793.5043

Can I use the One Maintenance app to make a rent payment?

No, you can not make rent payments on the One Maintenance app. Rent payments will continue to be made through your Resident Portal.

Have more questions about Sparrow?

Maintenance Requests

Raleigh, Phoenix
& Jacksonville

If you live in Raleigh, Phoenix, or Jacksonville, download the One Maintenance app from SMS Assist for all maintenance related requests.

Download the App

All other markets

Please click the link below to continue on to the resident portal for all maintenance related requests.

Resident Portal